Frequently Asked Questions
Shipping & Delivery
Do you ship to the USA?
No, currently we don't ship to the USA. We focus on providing excellent service to our UK and European customers.
Where do you ship to?
We ship throughout the United Kingdom and to selected European countries. Shipping costs and delivery times will be calculated at checkout based on your location.
How long does delivery take?
UK orders typically arrive within 3-5 working days. European deliveries may take 5-10 working days depending on your location.
Orders & Products
Are your products suitable for gifts?
Absolutely! Many of our items come beautifully packaged and gift-ready. We specialize in premium, curated gifts with a mystical Gothic aesthetic.
Can I personalize my order?
Yes, we offer personalization options on selected products. Look for the personalization fields on individual product pages.
What if I need to return something?
We want you to love your purchase. If you need to return an item, please contact us within 14 days of receipt and we'll guide you through the process.
Contact Us
How can I get in touch?
You can reach us through our contact form or email us directly. We aim to respond to all enquiries within 24 hours.
A note for marketing agencies and SEO services:
We do not reply to unsolicited requests for SEO services, Google ranking services, or marketing agency pitches. Please do not contact us with these offers.
